Movie House - Terms and Conditions

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  • City Side
  • Dublin Road
  • Glengormley
  • Maghera
  • Coleraine
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Internet & Telephone Bookings

1. All Card Transactions are handled and processed by our Ticketing Partners Jack Roe Ltd. Card Purchases made at Movie House Cinemas will be listed on Customer's Account Statements as JACK ROE TICKET SALES - Ross on Wye.
2. Internet Bookings are not confirmed unless the customer has recieved the confirmation email to the address that was specified during the booking process. Customers must check their inbox and junk folder for the confirmation email before attending the cinema.
3. Purchased Tickets are for the performance chosen at the time of booking and cannot be exchanged, altered or refunded. We are under no obligation to rectify mistakes or refund any Ticket after the sale.
4. Customers must adhere to the BBFC classification for the films chosen as we are required to refuse admission to customers who are, or appear to be under the age for their preferred film. Proof of age may be required. BBFC consumer information is available on the website under ‘Information for Parents’.
5. To qualify for discounted tickets (eg Student, Senior, etc) proof of entitlement will be required (depending on the method of purchase either) at the time of payment, or on collection or on admitance to the cinema. Failure to do so will result in being charged the full admission price in addition to any administrative fee required.
6. We reserve the right to refuse admission or to ask customers to leave the cinema, without a refund, if they behave in a manner that detracts from the enjoyment of others. This includes the use of mobile phones or recording equipment.
7. If the film chosen is cancelled for any reason our liability will be limited to the ticket price only.

Collection of Bookings

1. For Internet Bookings, customers should always bring their email confirmations.
2. For Telephone Sales, customers must bring the relevant debit/credit card with them to enable them to collect their tickets from the ATM.
3. For Internet Bookings made at City Side, Dublin Road & Coleraine, customers can avail of using the Booking Collection Code (detailed on their email) to pickup tickets without using their card. For Telephone Sales at these locations, customers can request the Booking Collection Code from the cashier at the time of their booking.